Staffs are mapped as per complaint categories so that respective complaint can be handled by them. To add a new staff or supervisor
- Go to Complaint-> Add New Staff
- Add the details of staff like name, number, working hours, etc. Below details is important
- Mobile – SMS will be sent on this number whenever a complaint will be assigned to the staff.
- Staff Role – Supervisor or ground staff
- Supervisor – In case role is Ground Staff
- Employment Status – It should be employed so that staff is active in the System
- Working Cluster – The block/cluster whose complaint can be assigned to the staff
- Duty Start/ End Time – Complaint will be assigned only between these timings.