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FAQ Category: Complaint Management

How to enable reopen complaint feature?

August 25, 2020August 25, 2020 vivek

iSocietyManager has the  “Reopen”  feature in the Complaint that allow user to reopen the closed complaint. There is also an option to configure hours until when the complaint can be reopened. To enable this feature: Click on “Setting” Menu then

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How to enable OTP based Complaint Closure?

July 27, 2020 manvik

Instead of a printed Job Card option, you can decide OTP based complaint closure. Whenever any resident logs a complaint, a Code is generated, which is visible to the Resident only. When a technician fixes the complaint, he will take

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How to generate complaint Job Card?

July 27, 2020 manvik

Many teams prefer giving the printed copy of Complaint Job Card, which needs to be signed by the resident or customer. In the complaint dashboard, under action, you can see the Job Card button   You can also modify the

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How to define escalation levels in iSocietyManager?

July 27, 2020July 27, 2020 manvik

You can define the escalation level for complaint management. The escalation levels can be applicable at Site Level: The escalation levels will be applicable to all type of complaints. Nature  / Sub Nature Level: There can be different escalation levels

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