iSocietyManager has the “Reopen” feature in the Complaint that allow user to reopen the closed complaint. There is also an option to configure hours until when the complaint can be reopened. To enable this feature: Click on “Setting” Menu then
Instead of a printed Job Card option, you can decide OTP based complaint closure. Whenever any resident logs a complaint, a Code is generated, which is visible to the Resident only. When a technician fixes the complaint, he will take
Many teams prefer giving the printed copy of Complaint Job Card, which needs to be signed by the resident or customer. In the complaint dashboard, under action, you can see the Job Card button You can also modify the
You can define the escalation level for complaint management. The escalation levels can be applicable at Site Level: The escalation levels will be applicable to all type of complaints. Nature / Sub Nature Level: There can be different escalation levels
