Complaint
iSocietyManager has the “Reopen” feature in the Complaint that allow user to reopen the closed complaint. There is also an option to configure hours until when the complaint can be reopened. To enable this feature: Click on “Setting” Menu then
Instead of a printed Job Card option, you can decide OTP based complaint closure. Whenever any resident logs a complaint, a Code is generated, which is visible to the Resident only. When a technician fixes the complaint, he will take
Staffs are mapped as per complaint categories so that respective complaint can be handled by them. To add a new staff or supervisor Go to Complaint-> Add New Staff Add the details of staff like name, number, working hours, etc.
iSocietyManager has a very comprehensive helpdesk or complaint management system. As CRM or help desk manager, you have to decide how you want to handle service requests of the customers. The decisions you need to make are: 24*7 IVR Based
