• Earn by referring iSocietyManager to your society/complex

Helpdesk / Complaint Management (IVR)

Manage your complaints like never before! IVR enabled

• Complaint get automatically assigned to the Staff based on slots and open complaints, Staff Leaves/ Work Slots configurable.
• Customer can raise complaint 24*7 through Web, Mobile App and IVR (Interactive Voice Response)
• Management can track their Staff Performance and take better decisions.
• Complaint Escalation Levels to keep track of escalations.
• Complaint Reporting Analytics , Graphs and Charts.
• Automatic Job Cards and OTP for Complaint logging by staff.